Mark Canales, MD, FACC, FSCAI

Board-Certified Cardiovascular Diseases
Interventional Cardiology

Patient Satisfaction Survey

Overall Satisfaction
4.7 out of 5
386 Ratings
66 Comments

Medical Education/Training

  • Fellowship: Cardiology, The University of Oklahoma Health Science Center
  • Internship & Residency: Internal Medicine, Medical Center Hospital, Audie Murphy VA Hospital, San Antonio, TX
  • Medical Degree: The University of Texas Health Science Center at San Antonio, TX
  • B.S. Degree: Texas A&M University, College Station, TX
  • Board Certified Interventional Cardiology
  • Board Certified Cardiovascular Diseases
  • Board Certified Internal Medicine
  • Memberships: Fellow, American College of Cardiology, American Medical Association, Bexar County Medical Society and Texas Medical Association

Special Interests

  • Heart failure
  • Heart attack
  • Angina
  • Arrhythmias (heart rhythm disorders)
  • Hypertension (high blood pressure)
  • Heart valve disorders
  • Congenital heart disease
  • Aortic disease
  • Peripheral artery disease
  • Coronary artery disease

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.7
Provider showed concern
4.8
Friendliness/courtesy of CP
4.7
CP spoke using clear language
4.7
Provider explained things clearly
4.7
Provider included you in decisions
4.7
Patients' confidence in CP
4.7
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Mar 31, 2021
good
Mar 29, 2021
I need more information than is provided on the website. information is too general ( medication list, appointments, general instructions, etc)
Mar 29, 2021
Too many patients in waiting room
Mar 25, 2021
Process too slow using scheduled appointment time (10:30am)and when finally meeting with Dr. Canales which was after 11:45am
Mar 25, 2021
long wait and doctor lied to me about affordable care act coverage.
Mar 25, 2021
Front desk staff was very accommodating and amazing
Mar 25, 2021
Dr. Mark Canales was wonderful, and very professional. He explained everything is details and addressed all our concerns in a great manner. Great doctor overall.
Mar 25, 2021
The office building had few disability parking spaces and only 1 working elevator. I would not consider this practice ADA accessible.
Mar 24, 2021
very good
Mar 23, 2021
I travel 50 miles to the Dr. office. I arrived at 9:30 for a 9:45 appointment. Didn't leave until 11;45. too long.
Mar 23, 2021
took to long.
Mar 20, 2021
very professional
Mar 19, 2021
always good
Mar 19, 2021
always good
Mar 19, 2021
always good
Mar 19, 2021
always good
Mar 15, 2021
We arrived at 10:50am for n 11:00am appointment and sat in the office and exam rooms for over and hour and a half. I filled out information on the portal several days earlier and put in my new insurance information put when the check in pulled it up it was my old insurance. i'm not to happy with the portal otherwise all was fine.
Mar 15, 2021
Nurse was nice.
Mar 15, 2021
The wait time was too long for the time I saw the doctor.
Mar 14, 2021
waited 1 1/2 hr which I feel is unacceptable.
Mar 14, 2021
only there for a check up
Mar 14, 2021
too long of a wait
Mar 13, 2021
Dr. Canales is very personable and easy to talk to.
Mar 13, 2021
The Staff are always professional, upbeat and efficient.
Mar 13, 2021
If the Scale was 1 - 10, Dr. Canales would be a 10!
Mar 13, 2021
I HAVE recommended Dr. Canales to several friends.
Mar 9, 2021
Very easy to communicate with the staff by phone etc... The staff is very friendly and helpful when arriving at the registration area.
Mar 9, 2021
Excellent , long time assistant
Mar 9, 2021
Good,caring people
Mar 8, 2021
great experience considering main office was closed & had to drive 20 more miles.
Mar 8, 2021
dr. Canales was very down to earth & explained things throughly.
Mar 8, 2021
I have always had good experiences with Dr. Canales and his staff
Mar 8, 2021
There were last minute changes to this appointment due to results of recent severe weather. These changes benefited me greatly and I appreciate the efforts of Dr. Canales and his team to make the best of this situation.
Mar 5, 2021
I have full confidence in Dr. Canales as my physician.
Mar 2, 2021
My original appointment was during the week of the snowstorm. When trying to reschedule, no one returned my phone call for several days. When I finally did get the first person on the phone, they were dismissive. Thankfully I called back and this time, they explained the situation much better. When I heard from Mandy, she was wonderful in getting me an appointment the next day. I realize there was a lot going on with the snowstorm and water damage at the Legacy Oaks site, however when you have cardiac patients with issues, there has to be a better back up system.
Feb 28, 2021
I never met with Dr Canales after waiting (arrived at 1115 am, appt 1130 am, 1225 pm advised by dr assistant can I return at 200 pm to meet with Dr Canales. I responded "no I cannot n walked out of examining room". I then saw Dr Canales seating at a Computer right outside my examining room.
Feb 28, 2021
never saw dr canales
Feb 28, 2021
I feel he needs to take time with the patient and not act like you are a number! He never made eye contact and wasn't very caring to the other needs of a persons life he just said don't do it if you want to die it's up to you! I feel just say not to do something isn't right especially not know the history of the problem in full ! I went to him because I know he is the best but bed side minor needs help!
Feb 28, 2021
she made conversation and had known my family for years and was trying not to hurt me during the ekg
Feb 28, 2021
I would recommend only because I know he is the best but nothing else ! I feel he is just jaded because he is the best and so many years in the practice I hope it's better next time
Feb 28, 2021
they did cdc stuff
Feb 28, 2021
like I said just because of his experience! I walked out feeling lost and not know exactly what I needed to do ! I asked for written instructions and it was like pulling teeth !
Feb 28, 2021
I was told he was at the hospital and they never came back to check on me until he walked in and never greeted himself
Feb 25, 2021
I do not understand the lack of any diagnostic or objective input in my treatment. Nearly three years since my last heart attack I have not completed a stress test, ultra sound, or anything to examine the level of my cardiovascular disease.
Feb 25, 2021
appt ran so late that it had to be moved to another date.
Feb 17, 2021
superb service by staff & dr
Feb 14, 2021
very professional and courteous
Feb 14, 2021
very helpful
Feb 14, 2021
very happy to be able to see Dr Canales
Feb 14, 2021
very good experience
Feb 14, 2021
good experience. very smooth process
Feb 12, 2021
Everyone was very nice and helpful.
Feb 12, 2021
She was SO nice!
Feb 12, 2021
He was awesome! Funny, gave us some fun facts, and was very helpful.
Feb 12, 2021
There was a big wait time, but it did give me time to fill out all the paperwork.
Feb 9, 2021
W When I was checking out the lady asked me if I had seen water on the bathroom floor, then she told me that someone had peed on the floor. I thought this was very rude and I guess she was trying to embarrass people as they checked out.
Feb 9, 2021
Docdoctor.tor Canales is a very good and caring
Feb 7, 2021
There were no delays.
Feb 3, 2021
Dr Canales always takes time with us and doesn't rush us out before all our questions are answered. We appreciate that.
Feb 2, 2021
The first available appointment was almost a month out.
Feb 2, 2021
We listed two pharmacies--one local Walgreens and Express-Scripts for a 90-day supply. Dr. Canales prescribed a diuretic to begin right away. The prescription was sent to Exp-Scr instead of Walgreens and we are still waiting to get it. This has thrown off the follow up blood work and appointment as well as relief.
Feb 2, 2021
I had downloaded all of the new patient packet and had all filled out beforehand.
Feb 1, 2021
I really liked the way Dr. Canales took his time with me and explained my health problems clearly. I am very pleased with him that I having my husband see him now. thank you
Feb 1, 2021
no problem here
Feb 1, 2021
no problems here. did recommend my husband. he is now going to Dr. Canales
Feb 1, 2021
had a good experience with Dr. Canales